Privacy Policy

Last modified on: 26 March 2019

This Privacy Policy (“Policy”) describes how Snatch Pte Ltd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Snatch”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Snatch’s Apps and Websites (including all mobile applications and websites operated by Snatch (respectively “Apps” and “Websites”), products, features and other services globally (collectively, “Services”).

The Policy applies to our customers, agents, vendors, suppliers, partners (such as local community service providers, work seekers and partners), contractors and service providers (collectively “you”, “your” or “yours”).

“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information and insurance information.

Collection of Personal Data

We collect Personal Data about you in the ways listed below. The collected Personal Data may be combined with other Personal Data in our possession.

You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

  • fill up a user profile or registration forms;
  • provide information to assess your eligibility to provide services as a Snatch local community service provider, work seeker or partner;
  • interact with our social media pages;
  • participate in contests or events organised by us;
  • use biometric features to identity yourself; and
  • fill up demographic information in surveys.
When our services are used

Personal Data may be collected through the normal operation of our Apps, Websites, Services. Some examples are:

  • your location (to detect work locations and distances);
  • feedback, ratings and compliments;
  • transaction information (such as payment method and hours worked);
  • information about how you interacted with our Apps, Website or services (such as features used and content viewed);
  • device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers); and
  • personal data you enter in messages when you use our in-app communication features.
From other sources

When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:

  • referral programmes;
  • our business partners, such as local community service partners, payment providers, and work seeking partners;
  • insurance and financial providers;
  • publicly available data;
  • governmental sources of data;
  • when our users add you as an emergency contact; and
  • marketing services providers or partners.
Personal Data about local community service providers, work seekers and partners

If you are a local community service provider, work seeker, or partner, we may collect:

  • Device data (such as GPS location, your IMEI number and the names of apps you have installed on your device)
Sensitive Personal Data

Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.

Personal Data of minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Snatch. In the event that such Personal Data of a minor is disclosed to Snatch, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.

When you provide personal data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.

Use of Personal Data

Snatch may use, combine and process your Personal Data for the following purposes (“Purposes”).

Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:

  • provide you with Services across our various business verticals;
  • engage you to provide Services;
  • create, administer and update your account;
  • verify your identity;
  • validate your work request and process payments;
  • offer, obtain, provide or facilitate insurance or financing solutions;
  • track the progress of your work and detect abnormal work variations;
  • enable features that personalise your App, such as lists of your favourite types of work and previous work requests;
  • perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
  • process and manage your rewards;
  • enable communications between our users;
  • process, manage or verify your application for subscription with Snatch and to provide you with subscribers’ benefits; and
  • enable our partners to manage and allocate work resources.
Safety and security

We use your data to ensure the safety and security of our services and all users. This includes:

  • screening local community service providers, work seekers and partners before enabling their use of our Services;
  • providing personalised feedback to partners;
  • verifying your identity when you log in to Snatch;
  • using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
  • sharing local community service providers, work seekers and customer’s location;
  • monitoring compliance with our terms and conditions and policies; and
  • detecting, preventing and prosecuting crime.
Customer support

We use Personal Data to resolve customer support issues. For example, we may:

  • investigate and address concerns;
  • monitor and improve our customer support responses;
  • respond to questions, comments and feedback; and
  • inform you about steps taken to resolve customer support issues.
Research and development and security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.

Legal purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.

Your Personal Data may also be used when we are require, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

  • comply with court orders or other legal, governmental or regulatory requirements;
  • enforce our Terms and Conditions or other agreements; and
  • protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

Marketing and promotions

We may use your Personal Data to market Snatch and Snatch’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities;

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link or reply to the relevant email or message. Alternatively, you may also update your preferences in our App settings if the option is available there.

Disclosure of Personal Data

We need to share Personal Data with various parties for the Purposes. These parties include:

Other users

For example, if you are a customer, we may share your work location with local community service providers and work seekers.

If you are a local community service provider or work seeker, we may share your Personal Data with your customer including your name and photo; your location and average rating.

Third-parties

For example, we may share a local community service providers’ and work seekers’ location and name with third parties under special circumstances.

Snatch partners at your request

For example, if you requested a service through a Snatch partner or used a promotion provided by a Snatch partner, Snatch may share your Personal Data with that Snatch partner. Our partners include partners that integrate with our App or our App integrates with, local community services partners, or business partners which Snatch collaborate with to deliver a promotion, competition or other specialised service.

Owners of Snatch accounts that you may use

For example, your employer may receive data when you may use your employer’s Snatch for Business account (once the feature is available).

Subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

Snatch’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;
  • background check and anti-money laundering service providers;
  • cloud storage providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • research partners, including those performing surveys or research projects in partnership with Snatch or on Snatch’s behalf;
  • work and merchant partners;
  • insurance and financing partners; and
  • local community service partners, vendors or third-party local community service providers.
Legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.

Retention of Personal Data

We retain your Personal Data for as long you maintain your Snatch account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.

International transfers of Personal Data

Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.

Cookies (I)

Snatch, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. These cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Cookies (II)

Snatch may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Snatch does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings, or by submitting your details to support@snatch.com.

Amendments and updates

Snatch shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from Snatch or continuing to communicate or engage with Snatch following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your personal data, please contact:

Snatch Pte Ltd
16 Raffles Quay #41-01
Hong Leong Building
Singapore 048581
Email: support@snatch.com

The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.